The Santa Ana Sentinel

Community Message: City of Santa Ana Installs Payment Kiosk to facilitate 24/7 Bill Payment Access

Posted in Progress Report by Omar Ávalos Gallegos on June 3, 2013

Community: City of Santa Ana Installs Payment Kiosk to facilitate 24/7 Bill Payment Access

SANTA ANA, CA (June 3, 2013) – The City of Santa Ana is pleased to announce that it has installed its first bill payment kiosk at City Hall. The kiosk will make it easier for residents to submit payments for utility bills, parking citations, dog licenses, paramedic subscriptions and business licenses. This state of the art kiosk accepts checks, credit cards and cash, and also dispenses change in currency and coins for cash transactions. The City has a large number of customers who come to City Hall to make their municipal payments; therefore, an alternative payment method became necessary to accommodate recent city hall closures and to alleviate the need to wait in line.

The kiosk is available 24 hours a day/7 days a week and is monitored via surveillance cameras. Payments made by 6:00 pm will be credited to customers’ accounts that day, with next day credit if payment is made after 6:00 p.m. Transactions can be performed in either English or Spanish. City staff is always looking for innovative ways to process payments and we look forward to bringing new technology to our community to make doing business a new and efficient experience for all.

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